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VOICE SYSTEMS
As applications converge to share the same media, our specialists
address such questions as bandwidth allocation, infrastructure design,
quality of service, and important feature/function delivery to determine
the best implementation. Voice-over-IP Expertise are rapidly joining
the mainstream of corporate communications but traditional voice
switching means are still the most popular by far.
InTech already has a solid base of experience designing and implementing
VoIP systems. This means we understand what such a system can do
for our clients in real-world situations.
For the majority of corporations, however, voice communications
over the telephone remains the critical information path into and
out of any company. To their investment in the baseline voice technologies
of PBX and Centrex, corporations may now choose to add an entire
catalogue of new functionality. Our consultants are involved in
a broad range of voice-related projects.
We not only specify and select new methods, we also determine how
our clients realize higher utilization from existing technologies.
We ensure each engagement receives first-rate engineering, procurement,
and implementation services.
Designing call centers today demands an ever-higher degree of integration
with technologies previously viewed solely as data transport systems.
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This allows our telecommunications and our networking professionals
to collaborate on such project considerations as carrier evaluation,
computer telephony integration (CTI), carrier redundancy, central
office diversity, and carrier access.
We offer a full spectrum of engineering, procurement, specification,
implementation, networking, and staffing strategies to support customer
service, sales, help desk, and many other business functions. Our
clients also frequently look to other technologies such as Interactive
Voice Response systems to provide faster and more efficient service.
We have worked with clients in all the major industrial sectors,
including utilities, financial institutions, manufacturers, healthcare
providers and many others, providing the optimal system for each
situation.
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